sky33 Terms and Conditions

1.1 — Applicability of Terms

These terms and conditions apply to all services, games, promotional offers, and transactions on the sky33 platform. By visiting the sky33 website, creating an account, or participating in any game, a member confirms their acceptance of these terms.

1.2 — Description of Services

sky33 provides online slot games, live casino, cricket betting, and various gaming products. The platform operates with full support in Bengali for members in Bangladesh.

1.3 — Age Restriction

The sky33 platform is for users aged 21 and above only. Minors are strictly prohibited from creating accounts or participating in gaming. We reserve the right to verify age at any time.

• Age must be stated truthfully and accurately at the time of account registration.
• Providing a false age will result in immediate account closure and deposited funds may be forfeited.

1.4 — Language and Communication

All official communications from sky33 are conducted in Bengali. If any section of the terms is unclear, please contact us via 24/7 live chat.

2.1 — Registration Requirements

To open an account with sky33, the following conditions must be met:

• Must be at least 21 years of age.
• All information provided must be true, accurate, and complete.
• Each individual may create only one account.
• A valid email address and mobile number must be provided.

2.2 — Multiple Accounts Prohibited

Creating multiple accounts using the same person, device, IP address, or payment method is strictly prohibited. Violation of this rule will result in permanent closure of all associated accounts and forfeiture of all bonuses and winnings received.

2.3 — Identity Verification (KYC)

sky33 reserves the right to verify a member's identity at any time. When requested, the member may be required to submit any of the following documents:

• A scanned copy of the National ID Card (NID) or passport.
• Documents proving ownership of the payment method.
• Most recent mobile banking statement.

Withdrawal requests may be delayed until verification is complete.

3.1 — Protection of Login Credentials

The member is solely responsible for keeping their account username and password confidential. sky33 never asks for passwords via email, chat, or phone.

• Passwords should not be shared with anyone.
• If unauthorized access to the account is suspected, our support team must be notified immediately.
• It is recommended to change your password regularly.

3.2 — Account Transfer Prohibited

A sky33 account is strictly personal and may not be transferred, sold, or rented to any other person. Playing games or managing the account on behalf of someone else is also prohibited.

4.1 — Accepted Payment Methods

sky33 supports the following mobile banking methods:

• bKash
• Nagad
• Rocket
• Upay

Transactions are only permitted from mobile banking accounts registered in the member's own name.

4.2 — Minimum Limits

The minimum deposit and withdrawal amounts for all payment methods are listed below:

• Minimum deposit: ৳500
• Minimum withdrawal: ৳500

4.3 — Withdrawal Processing Time

Approved withdrawals are generally processed within 15 minutes to 2 hours. However, this time may be longer during identity verification or if unusual activity is suspected.

4.4 — Transaction Responsibility

The member is responsible for all transactions completed in their own account. sky33 does not bear liability for deposits made with incorrect information. If any issue arises with a transaction, the support team must be contacted immediately.

5.1 — Welcome Bonus

sky33 offers new members a 200% bonus on their first deposit, up to a maximum of ৳8,000. The following conditions must be met to receive this bonus:

• The bonus amount must be wagered 25 times (Wagering 25x) within 30 days of claiming the bonus.
• Withdrawals cannot be made until the wagering requirement is fulfilled.
• The welcome bonus is applicable one time only.

5.2 — VIP Cashback Program

sky33's VIP program has four tiers, with weekly cashback benefits available at each tier:

• Bronze: up to 0.3% cashback per week.
• Silver: up to 0.6% cashback per week.
• Gold: up to 0.9% cashback per week.
• Platinum: up to 1.2% cashback per week.

Members can advance to higher tiers through regular gaming activity.

5.3 — Bonus Abuse

Any attempt to abuse the bonus system — such as using multiple accounts, coordinated betting, or exploiting the system — will result in forfeiture of all related bonuses and winnings, and the account may be permanently closed.

6.1 — Fairness of Bets

The outcomes of all games on the sky33 platform are determined through Random Number Generator (RNG) technology from certified software providers. There is no possibility of sky33 altering or manipulating game outcomes.

6.2 — Technical Errors

Incorrect results or payouts displayed due to any technical issue or system failure will be considered void. sky33 reserves the right to recover incorrect payments caused by genuine system errors.

6.3 — Cricket Betting Special Conditions

The following conditions apply to cricket match betting:

• Bets placed before a match begins will be considered valid.
• If a match is cancelled or partially completed, sky33 will determine the outcome at its own discretion.
• Live odds apply for in-play betting.

6.4 — Use of Deposited Funds

Funds deposited in the account may only be used for gaming on the sky33 platform. The account balance does not accrue interest or profit and is not a bank or investment account.

7.1 — Prohibited Conduct on the Platform

The following activities are strictly prohibited on sky33:

• Depositing funds through illegal or fraudulent means.
• Playing games using bots, automated software, or artificial intelligence.
• Operating more than one account.
• Acting with the intent to exploit the bonus system.
• Attempting to breach the platform's security.
• Engaging in fraudulent conduct toward other members.
• Conducting money laundering or any other illegal financial activity.

7.2 — Consequences of Violations

If any of the above prohibitions are violated, sky33 may take the following actions:

• Forfeiture of related bonuses and winnings.
• Temporary or permanent closure of the account.
• Notifying law enforcement agencies where applicable.

8.1 — Copyright and Trademark

All content on the sky33 platform — logos, designs, graphics, software, text, and multimedia — is the exclusive property of sky33 or is properly licensed. Reproduction, distribution, or use of any part of this content for commercial purposes without prior permission from sky33 is prohibited.

8.2 — Limited Use Permission

Members may use the sky33 platform for personal and non-commercial purposes. Any form of reverse engineering, decompiling, or attempting to extract the platform's source code is strictly prohibited.

9.1 — Service Availability

sky33 does not guarantee continuous, uninterrupted, or error-free service on the platform. Temporary disruptions may occur due to maintenance, technical issues, or interruptions to third-party services.

9.2 — Third-Party Game Providers

The sky33 platform features products from various third-party game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. sky33 is not directly responsible for the terms and conditions of these providers or for any technical issues on their end.

9.3 — Limitation of Financial Liability

In any circumstance, sky33's liability shall be limited to the amount of the balance held in the member's account. sky33 is not liable for indirect, incidental, or consequential losses.

10.1 — sky33's Rights

sky33 reserves the right to temporarily or permanently suspend or close a member's account at any time, for any reason, and without prior notice. This action may be taken in particular under the following circumstances:

• If there is suspicion or evidence of a breach of the terms and conditions.
• If there is concern about fraudulent or illegal activity.
• If the identity verification process has not been completed.
• If a self-exclusion request is received under the responsible gaming policy.

10.2 — Member's Rights

A member may request to voluntarily close their account at any time. Any existing balance may be withdrawn prior to account closure, subject to all wagering conditions being met.

11.1 — sky33's Commitment

sky33 is committed to ensuring a safe and responsible gaming environment for its members. We encourage members to set gaming limits and to take breaks when needed.

11.2 — Self-Exclusion & Limit Setting

Members may make use of the following features:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily suspending the account for a set period (cooling-off period).
• Requesting long-term self-exclusion.

For assistance with this, please contact our 24/7 live chat support or visit the Responsible Gaming page.

11.3 — Protection of Minors

sky33 is firmly committed to preventing minors from accessing the gaming platform. Parents and guardians are requested to use Parental Control software on their devices and to keep login credentials away from minors.

12.1 — Right to Update

sky33 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms and conditions will take effect from the date of publication. Members are advised to visit this page regularly.

12.2 — Continued Use After Changes

Continuing to use the platform after changes to the terms and conditions have been made means the member has accepted the updated terms and conditions. If a member objects to any change, they must stop using the platform and request to close their account.

12.3 — Dispute Resolution & Contact

For any dispute or complaint relating to these terms and conditions, members are requested to contact our support team in the first instance. The support team is available 24 hours a day, 7 days a week via live chat, in line with Bangladesh Standard Time (BST, UTC+6).

Contact address: [email protected]