sky33 Privacy Policy

When creating an account and using services on sky33, we collect various types of information. This information can be divided into two main categories — what you provide directly and what is collected automatically.

1.1 Personal Identity Information

Information you provide at the time of account registration:

• Full name (in Bengali or English)
• Date of birth — for age verification (our services are for those aged 21 and above)
• Email address
• Mobile number linked to your payment method
• National ID card or other identity document details (during the KYC process)

1.2 Financial Transaction Information

Information collected during deposits and withdrawals:

• Mobile number associated with your bKash, Nagad, Rocket, or Upay account
• Transaction amount, date, and reference number
• Deposit and withdrawal history

1.3 Gaming Activity Information

• History of games you have played
• Bet amounts and outcomes
• Records of bonus and promotion usage
• Duration of activity on the platform

1.4 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Pages visited and navigation patterns
• Login time, logout time, and session-related information

We use the information we collect for the following purposes. Each purpose is based on a legitimate and fair ground.

3.1 Service Delivery and Operations

• Creating, managing, and keeping your sky33 account secure
• Providing gaming services, bonuses, and VIP benefits
• Processing deposits and withdrawals
• Transaction confirmation and record keeping

3.2 Identity Verification and Security

• Age verification — only those aged 21 and above may use the services
• Prevention of fraud, cheating, and money laundering
• Ensuring account security
• Setting and monitoring responsible gaming limits

3.3 Customer Service Improvement

• Providing effective support through 24/7 live chat
• Resolving your complaints and requests
• Improving platform performance and usability

3.4 Communication and Marketing

• Sending important account-related notifications
• Informing you of relevant offers and bonuses with your consent
• Notifying you of changes to platform terms

sky33 does not sell your personal information. However, limited information may be shared with third parties in the following circumstances:

5.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. Only the minimum information necessary to complete the service is shared with these partners, and they are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to provide information when mandated by a court order, regulatory authority directive, or applicable law. In such cases, no information is disclosed beyond what is legally permitted.

5.3 Fraud and Misuse Prevention

Information may be shared with relevant authorities when required to investigate fraud, money laundering, or other unlawful activities.

In your relationship with sky33, you have the following rights over your own information. To exercise these rights, please contact our support team.

7.1 Right to Access Information

If you wish to know what information we hold about you, you may request it at any time. We will provide a complete report within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request a correction. Information can be updated by providing valid documents through the KYC verification process.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations and ongoing transactions.

7.4 Right to Opt Out of Marketing

If you wish to opt out of promotional communications, please inform our support team. This will not stop necessary account-related notifications from being sent.

7.5 Right to Lodge a Complaint

If you have any concerns about our privacy practices, please contact us directly first. We will work to resolve the issue promptly and effectively.

Protecting financial information is of special importance to us. All payment transactions on sky33 are completed through SSL encryption.

9.1 Payment Processing

We process payments through bKash, Nagad, Rocket and Upay. These platforms independently maintain their own security standards. sky33 never collects or stores your mobile banking PIN or password.

9.2 Minimum Deposit & Withdrawal

For secure transactions, the minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500. This limit applies equally to all payment methods. Withdrawals are typically completed within 15 minutes to 2 hours.

9.3 Fraud Monitoring

We monitor suspicious transactions through automated systems. If any unusual activity is detected, we may request additional verification to protect your account.